FAQ

  • Q: Do you have a minimum order?

    A:No. You may order 1 of any item that we offer.

  • Q: How long does it take to get a Quote?

    A:We work hard to respond to quotes within 24 to 48 hours of receiving them. Our offices are closed Sunday.

  • Q: What are your lead times?

    A: Most of our products ship within in 3-4 weeks of ordering, with exception to our interior doors  which take 4-5 weeks to produce.

  • Q: How do I clean Stainless Steel?

    A:When cleaning stainless steel, it is important to remember the passive film. Although the film will regenerate itself if damaged, some harsh cleaners, such as bleach or ammonia, can break this film and cause rust spots. Harsh cleaners, as well as some touch scrub brushes, can also leave scratch marks on the surface, which will break the passive film and cause rusting. However, this passive film will regenerate itself with enough oxygen. Although you can put stainless steel pans and utensils in the dishwasher, we recommend washing them by hand.

  • Q: Why are there scratches or streaks after I clean my Stainless Steel?

    A: Try using a gentler cleaning product, or cleaning products made specifically for stainless steel.

  • Q: Why should I use Stainless Steel instead of wood or plastic?

    A: Because of its protective coating and scratch resistance, stainless steel has no pores or cracks that can harbor food particles or bacteria. This will help prevent food-borne illnesses, and also makes the surface much easier to clean after use! Stainless steel is also considered a “green” material, since it has a life expectancy of over 75 years, and is completely recyclable at the end  of its life.

  • Q: I got food stuck to my Stainless Steel. How do I clean it off?

    A: If you are cleaning tough or burnt food from stainless steel pans or utensils, try soaking the pan in warm, soapy water. You can also use a nylon scourer to help scrape the material off. To scrape food off a counter top, use a plastic spatula or scraper to scrape the food up – plastic is gentler, so it will help prevent scratches caused by scraping. With tough-to-remove deposits, try using vinegar, rubbing alcohol, or a citrus oil based cleaner. Please do not use more abrasive cleaners, or cleaners containing bleach or ammonia, as this will break the passive film and cause the steel to rust!


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